At waveforge.shop, we want you to feel confident when purchasing our artificial bonsai products. If you are not satisfied with your purchase, you may request a return in accordance with the terms below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should be in its original condition and include all applicable original packaging and accessories.
2. How to Request a Return
To request a return, please contact us at:
Email: contact@waveforge.shop
Please provide your order number and a brief explanation of the reason for the return. Our support team will provide the necessary return instructions.
3. Return Conditions
Returned items must be in acceptable condition for the return to be approved. Items that have been significantly damaged, altered, or used beyond reasonable inspection may not qualify for a refund.
Customers are responsible for securely packaging returned items to help prevent damage during return shipping.
4. Refunds
Once your returned item has been received and reviewed, we will process the approved refund.
After the refund is issued, the funds should arrive in your original payment account within 3 days. The exact posting time may vary depending on the payment provider or financial institution.
5. Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase.
6. Damaged or Incorrect Items
If you receive an item that is damaged or different from what you ordered, please contact us promptly at:
contact@waveforge.shop
Please include your order number and relevant details so that we can review the issue and assist you appropriately.
7. Clearance Sale Notice
Due to continuous losses, the merchant has decided to conduct a clearance sale at a loss. Clearance inventory may be limited and subject to availability.
8. Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: contact@waveforge.shop
We appreciate your business and will do our best to make the return and refund process straightforward.